For Solar Home Bundle Customers

How do I know if I meet the minimum usage criteria of 21kWh per day?

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How can the system be provided at no cost to me?

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Who is eligible for this product?

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Will a credit check be carried out?

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Why should I sign up for the Solar Home Bundle?

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How long will the process take?

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Updated over a week ago

When does my plan start?

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Updated over a week ago

I received an SMS regarding a late transfer, what does that mean for me?

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Updated over a week ago

Why is my transfer delayed?

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Is the solar and battery system safe?

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Updated over a week ago

What checks will be done on my property?

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I live in a heritage listed or heritage overlay property, why am I ineligible for Solar Home Bundle?

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I live in a strata or body corporate managed property, why am I ineligible Solar Home Bundle?

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Updated over a week ago

What is a smart meter?

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Updated over a week ago

Are smart meters safe?

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Updated over a week ago

What is the warranty period on the system?

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Updated over a week ago

Who’s responsible for insuring the system?

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Updated over a week ago

What happens in a blackout or unplanned outage?

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Updated over a week ago

Where can I find out more about smart meters and Power of Choice?

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Updated over a week ago

How can I be sure the products advertised are what will be installed?

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Updated over a week ago

What are the hardware specifications for the products used in the system?

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Updated over a week ago

What if my home is being renovated and the structure of the home isn't finalised?

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Updated over a week ago

Will I be charged for the installation of a smart meter?

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Updated over a week ago

What do I need to do for the meter installation?

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Updated over a week ago

What can I expect to happen during the meter installation?

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Updated over a week ago

Do I need to be home when the new smart meter is being installed?

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Updated over a week ago

Can I choose not to have a smart meter installed?

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Updated over a week ago

What's the difference between a meter and a switchboard?

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Updated over a week ago

Do I own the smart meter?

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Updated over a week ago

The meter installer left a card saying they were unable to install my smart meter. How do I find out more information?

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Updated over a week ago

Who will install the solar and battery system?

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Updated over a week ago

What do I need to do for the installation?

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Updated over a week ago

Can I choose where on the roof the solar panels are installed?

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Updated over a week ago

Where will the battery and inverter be located?

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Updated over a week ago

Why does On by EnergyAustralia manage the system operations?

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Updated over a week ago

How will On by EnergyAustralia maintain the system while I’m on the Solar Home Bundle Plan?

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Updated over a week ago

What do I need to do to maintain the system?

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What happens if my system is not working?

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Updated over a week ago

Who do I contact for faults & emergencies?

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Updated over a week ago

What happens if I want to extend or work on my roof?

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Updated over a week ago

What does it mean that I am part of a Virtual Power Plant?

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Updated over a week ago

How will you make sure I am not left without power?

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Updated over a week ago

What if my energy usage reduces? Will this impact my eligibility?

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Updated over a week ago

How is the system exit fee calculated if you plan to leave early?

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Updated over a week ago

What happens if I change my mind?

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Updated over a week ago

What happens if I decide to switch electricity providers at a later date?

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Updated over a week ago

What happens if I move out or sell my property?

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Updated over a week ago

If I change my mind, can the solar and battery system be removed?

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Updated over a week ago

What are my options at the end of the 7-years?

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Updated over a week ago

How much notice do I need to I provide if I am selling or moving?

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Updated over a week ago

How do I get access to MyEnergy?

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Updated over a week ago

How can I check my usage?

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Updated over a week ago

How can I reduce my electricity use at home?

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Updated over a week ago

Am I entitled to a concession on my bill?

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Updated over a week ago

What happens if I don't receive my emailed bill?

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Updated over a week ago

Do I receive a feed-in-tariff for excess solar generation?

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Updated over a week ago

What is a feed-in tariff (FiT)?

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Updated over a week ago

Are there any additional fees?

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Updated over a week ago

Can I get a discount on my bill?

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Updated over a week ago

How will I receive my bills and other correspondence?

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Updated over a week ago

What happens if electricity rates change?

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Updated over a week ago

Can I have an extension to pay my bill?

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Updated over a week ago

Can I pay by direct debit using my credit card?

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Updated over a week ago

How do we notify you of a failed payment?

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Updated over a week ago

How much will the bank charge me if I’ve overdrawn on my account?

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Updated over a week ago

What are my direct debit responsibilities?

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Updated over a week ago

What are my payment options?

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Updated over a week ago

Can I pay without using direct debit?

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Updated over a week ago

What happens if I don’t have enough funds in my account?

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Updated over a week ago

Can I get a refund?

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Updated over a week ago

What if I can’t pay my next bill?

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Updated over a week ago

What is life support?

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Updated over a week ago

What happens if I have life support requirements?

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Updated over a week ago

Where can I find your privacy policy?

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Updated over a week ago

How do I opt out of marketing emails?

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Updated over a week ago

How long does it take for the opt-out to become effective?

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Updated over a week ago

I'm receiving telemarketing calls but from other companies. Do I need to opt out with every single company?

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Updated over a week ago

Who has access to information transmitted from smart meters?

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Updated over a week ago

Are my bank account details kept confidential?

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Updated over a week ago

Where can I find out more information about scams, or report one?

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Updated over a week ago