For Solar Home Bundle Customers
By EnergyAustralia1 author81 articles
How do I know if I meet the minimum usage criteria of 16kWh per day?
How can the system be provided at no cost to me?
Who is eligible for this product?
Will a credit check be carried out?
Why should I sign up for the Solar Home Bundle?
How long will the process take?
When does my plan start?
I received an SMS regarding a late transfer, what does that mean for me?
Why is my transfer delayed?
Is the solar and battery system safe?
What checks will be done on my property?
I live in a heritage listed or heritage overlay property, why am I ineligible for Solar Home Bundle?
I live in a strata or body corporate managed property, why am I ineligible for Solar Home Bundle?
What is a smart meter?
Are smart meters safe?
What is the warranty period on the system?
Who’s responsible for insuring the system?
What happens in a blackout or unplanned outage?
Where can I find out more about smart meters and Power of Choice?
How can I be sure the products advertised are what will be installed?
What are the hardware specifications for the products used in the system?
What if my home is being renovated and the structure of the home isn't finalised?
Will I be charged for the installation of a smart meter?
What do I need to do for the meter installation?
What can I expect to happen during the meter installation?
Do I need to be home when the new smart meter is being installed?
Can I choose not to have a smart meter installed?
What's the difference between a meter and a switchboard?
Do I own the smart meter?
The meter installer left a card saying they were unable to install my smart meter. How do I find out more information?
Who will install the solar and battery system?
What do I need to do for the installation?
Can I choose where on the roof the solar panels are installed?
Where will the battery and inverter be located?
Why does EnergyAustralia manage the system operations?
What if my energy usage reduces? Will this impact my eligibility?
How is the system exit fee calculated if you plan to leave early?
What happens if I change my mind?
What happens if I decide to switch electricity providers at a later date?
What happens if I move out or sell my property?
If I change my mind, can the solar and battery system be removed?
What are my options at the end of the 7-years?
How much notice do I need to I provide if I am selling or moving?
Am I entitled to a concession on my bill?
What happens if I don't receive my emailed bill?
Do I receive a feed-in-tariff for excess solar generation?
What is a feed-in tariff (FiT)?
Are there any additional fees?
Can I get a discount on my bill?
How will I receive my bills and other correspondence?
What happens if electricity rates change?
Can I have an extension to pay my bill?
Can I pay by direct debit using my credit card?
How do we notify you of a failed payment?
How much will the bank charge me if I’ve overdrawn on my account?
What are my direct debit responsibilities?
What are my payment options?
Can I pay without using direct debit?
What happens if I don’t have enough funds in my account?
Can I get a refund?
What if I can’t pay my next bill?
How do I opt out of marketing emails?
How long does it take for the opt-out to become effective?
I'm receiving telemarketing calls but from other companies. Do I need to opt out with every single company?
Who has access to information transmitted from smart meters?
Are my bank account details kept confidential?
Where can I find out more information about scams, or report one?