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For Solar Home Bundle Customers
82 articles in this collection
Written by
EnergyAustralia
Onboarding
How do I know if I meet the minimum usage criteria of 16kWh per day?
Written by
EnergyAustralia
Updated over a week ago
How do I know if I meet the minimum usage criteria of 16kWh per day?
Written by
EnergyAustralia
Updated over a week ago
How can the system be provided at no cost to me?
Written by
EnergyAustralia
Updated over a week ago
Who is eligible for this product?
Written by
EnergyAustralia
Updated over a week ago
Will a credit check be carried out?
Written by
EnergyAustralia
Updated over a week ago
Why should I sign up for the Solar Home Bundle?
Written by
EnergyAustralia
Updated over a week ago
How long will the process take?
Written by
EnergyAustralia
Updated over a week ago
When does my plan start?
Written by
EnergyAustralia
Updated over a week ago
I received an SMS regarding a late transfer, what does that mean for me?
Written by
EnergyAustralia
Updated over a week ago
Why is my transfer delayed?
Written by
EnergyAustralia
Updated over a week ago
Is the solar and battery system safe?
Written by
EnergyAustralia
Updated over a week ago
What checks will be done on my property?
Written by
EnergyAustralia
Updated over a week ago
I live in a heritage listed or heritage overlay property, why am I ineligible for Solar Home Bundle?
Written by
EnergyAustralia
Updated over a week ago
I live in a strata or body corporate managed property, why am I ineligible for Solar Home Bundle?
Written by
EnergyAustralia
Updated over a week ago
Products
What is a smart meter?
Written by
EnergyAustralia
Updated over a week ago
Are smart meters safe?
Written by
EnergyAustralia
Updated over a week ago
What is the warranty period on the system?
Written by
EnergyAustralia
Updated over a week ago
Who’s responsible for insuring the system?
Written by
EnergyAustralia
Updated over a week ago
What happens in a blackout or unplanned outage?
Written by
EnergyAustralia
Updated over a week ago
Where can I find out more about smart meters and Power of Choice?
Written by
EnergyAustralia
Updated over a week ago
How can I be sure the products advertised are what will be installed?
Written by
EnergyAustralia
Updated over a week ago
What are the hardware specifications for the products used in the system?
Written by
EnergyAustralia
Updated over a week ago
Installation
What if my home is being renovated and the structure of the home isn't finalised?
Written by
EnergyAustralia
Updated over a week ago
Will I be charged for the installation of a smart meter?
Written by
EnergyAustralia
Updated over a week ago
What do I need to do for the meter installation?
Written by
EnergyAustralia
Updated over a week ago
What can I expect to happen during the meter installation?
Written by
EnergyAustralia
Updated over a week ago
Do I need to be home when the new smart meter is being installed?
Written by
EnergyAustralia
Updated over a week ago
Can I choose not to have a smart meter installed?
Written by
EnergyAustralia
Updated over a week ago
What's the difference between a meter and a switchboard?
Written by
EnergyAustralia
Updated over a week ago
Do I own the smart meter?
Written by
EnergyAustralia
Updated over a week ago
The meter installer left a card saying they were unable to install my smart meter. How do I find out more information?
Written by
EnergyAustralia
Updated over a week ago
Who will install the solar and battery system?
Written by
EnergyAustralia
Updated over a week ago
What do I need to do for the installation?
Written by
EnergyAustralia
Updated over a week ago
Can I choose where on the roof the solar panels are installed?
Written by
EnergyAustralia
Updated over a week ago
Where will the battery and inverter be located?
Written by
EnergyAustralia
Updated over a week ago
Why does On by EnergyAustralia manage the system operations?
Written by
EnergyAustralia
Updated over a week ago
Maintenance
How will On by EnergyAustralia maintain the system while I’m on the Solar Home Bundle Plan?
Written by
EnergyAustralia
Updated over a week ago
What do I need to do to maintain the system?
Written by
EnergyAustralia
Updated over a week ago
What happens if my system is not working?
Written by
EnergyAustralia
Updated over a week ago
Who do I contact for faults & emergencies?
Written by
EnergyAustralia
Updated over a week ago
What happens if I want to extend or work on my roof?
Written by
EnergyAustralia
Updated over a week ago
Operations
What does it mean that I am part of a Virtual Power Plant?
Written by
EnergyAustralia
Updated over a week ago
How will you make sure I am not left without power?
Written by
EnergyAustralia
Updated over a week ago
Offboarding
What if my energy usage reduces? Will this impact my eligibility?
Written by
EnergyAustralia
Updated over a week ago
How is the system exit fee calculated if you plan to leave early?
Written by
EnergyAustralia
Updated over a week ago
What happens if I change my mind?
Written by
EnergyAustralia
Updated over a week ago
What happens if I decide to switch electricity providers at a later date?
Written by
EnergyAustralia
Updated over a week ago
What happens if I move out or sell my property?
Written by
EnergyAustralia
Updated over a week ago
If I change my mind, can the solar and battery system be removed?
Written by
EnergyAustralia
Updated over a week ago
What are my options at the end of the 7-years?
Written by
EnergyAustralia
Updated over a week ago
How much notice do I need to I provide if I am selling or moving?
Written by
EnergyAustralia
Updated over a week ago
Self Service
How do I get access to MyEnergy?
Written by
EnergyAustralia
Updated over a week ago
Where can I find my Solar Home Bundle Terms and Conditions
Written by
EnergyAustralia
Updated over a week ago
How can I check my usage?
Written by
EnergyAustralia
Updated over a week ago
How can I reduce my electricity use at home?
Written by
EnergyAustralia
Updated over a week ago
Billing
Am I entitled to a concession on my bill?
Written by
EnergyAustralia
Updated over a week ago
What happens if I don't receive my emailed bill?
Written by
EnergyAustralia
Updated over a week ago
Do I receive a feed-in-tariff for excess solar generation?
Written by
EnergyAustralia
Updated over a week ago
What is a feed-in tariff (FiT)?
Written by
EnergyAustralia
Updated over a week ago
Are there any additional fees?
Written by
EnergyAustralia
Updated over a week ago
Can I get a discount on my bill?
Written by
EnergyAustralia
Updated over a week ago
How will I receive my bills and other correspondence?
Written by
EnergyAustralia
Updated over a week ago
What happens if electricity rates change?
Written by
EnergyAustralia
Updated over a week ago
Can I have an extension to pay my bill?
Written by
EnergyAustralia
Updated over a week ago
Can I pay by direct debit using my credit card?
Written by
EnergyAustralia
Updated over a week ago
How do we notify you of a failed payment?
Written by
EnergyAustralia
Updated over a week ago
How much will the bank charge me if I’ve overdrawn on my account?
Written by
EnergyAustralia
Updated over a week ago
What are my direct debit responsibilities?
Written by
EnergyAustralia
Updated over a week ago
What are my payment options?
Written by
EnergyAustralia
Updated over a week ago
Can I pay without using direct debit?
Written by
EnergyAustralia
Updated over a week ago
What happens if I don’t have enough funds in my account?
Written by
EnergyAustralia
Updated over a week ago
Can I get a refund?
Written by
EnergyAustralia
Updated over a week ago
What if I can’t pay my next bill?
Written by
EnergyAustralia
Updated over a week ago
Explanation
What is life support?
Written by
EnergyAustralia
Updated over a week ago
What happens if I have life support requirements?
Written by
EnergyAustralia
Updated over a week ago
Privacy
Where can I find your privacy policy?
Written by
EnergyAustralia
Updated over a week ago
How do I opt out of marketing emails?
Written by
EnergyAustralia
Updated over a week ago
How long does it take for the opt-out to become effective?
Written by
EnergyAustralia
Updated over a week ago
I'm receiving telemarketing calls but from other companies. Do I need to opt out with every single company?
Written by
EnergyAustralia
Updated over a week ago
Who has access to information transmitted from smart meters?
Written by
EnergyAustralia
Updated over a week ago
Are my bank account details kept confidential?
Written by
EnergyAustralia
Updated over a week ago
Where can I find out more information about scams, or report one?
Written by
EnergyAustralia
Updated over a week ago