For Solar Home Bundle Customers

EnergyAustralia avatar
82 articles in this collection
Written by EnergyAustralia
Installation

What if my home is being renovated and the structure of the home isn't finalised?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Will I be charged for the installation of a smart meter?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What do I need to do for the meter installation?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What can I expect to happen during the meter installation?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Do I need to be home when the new smart meter is being installed?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Can I choose not to have a smart meter installed?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What's the difference between a meter and a switchboard?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Do I own the smart meter?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

The meter installer left a card saying they were unable to install my smart meter. How do I find out more information?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Who will install the solar and battery system?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What do I need to do for the installation?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Can I choose where on the roof the solar panels are installed?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Where will the battery and inverter be located?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Why does On by EnergyAustralia manage the system operations?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago
Billing

Am I entitled to a concession on my bill?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What happens if I don't receive my emailed bill?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Do I receive a feed-in-tariff for excess solar generation?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What is a feed-in tariff (FiT)?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Are there any additional fees?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Can I get a discount on my bill?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

How will I receive my bills and other correspondence?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What happens if electricity rates change?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Can I have an extension to pay my bill?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Can I pay by direct debit using my credit card?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

How do we notify you of a failed payment?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

How much will the bank charge me if I’ve overdrawn on my account?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What are my direct debit responsibilities?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What are my payment options?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Can I pay without using direct debit?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What happens if I don’t have enough funds in my account?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

Can I get a refund?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago

What if I can’t pay my next bill?

EnergyAustralia avatar
Written by EnergyAustralia
Updated over a week ago