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For Solar Plus Plan - Empowering Homes Customers
For Solar Plus Plan - Empowering Homes Customers
89 articles in this collection
Written by
EnergyAustralia
Key questions
Why should I sign up to Solar Plus Plan?
Written by
EnergyAustralia
Updated over a week ago
Who is eligible for this product?
Written by
EnergyAustralia
Updated over a week ago
How do I set up my Solar Plus Plan and how long will the process take?
Written by
EnergyAustralia
Updated over a week ago
How much will my loan repayments be with the Empowering Home program?
Written by
EnergyAustralia
Updated over a week ago
What are the hardware specifications for the products used in the system?
Written by
EnergyAustralia
Updated over a week ago
About the plan
Why should I sign up to Solar Plus Plan?
Written by
EnergyAustralia
Updated over a week ago
What is included and excluded in the blended rate?
Written by
EnergyAustralia
Updated over a week ago
How long does the blended rate apply for?
Written by
EnergyAustralia
Updated over a week ago
When does my plan start?
Written by
EnergyAustralia
Updated over a week ago
Is my supply charge fixed for the benefit period?
Written by
EnergyAustralia
Updated over a week ago
Do I receive a feed-in-tariff for excess solar generation?
Written by
EnergyAustralia
Updated over a week ago
What is the reference price and how does it vary between distributors?
Written by
EnergyAustralia
Updated over a week ago
About the eligibility requirements
Who is eligible for this product?
Written by
EnergyAustralia
Updated over a week ago
I live in a heritage listed or heritage overlay property, why am I ineligible for Solar Plus Plan?
Written by
EnergyAustralia
Updated over a week ago
I live in a strata or body corporate managed property, why am I ineligible for Solar Plus Plan?
Written by
EnergyAustralia
Updated over a week ago
About the system
How are you able to provide this offer? What’s in it for On by EnergyAustralia?
Written by
EnergyAustralia
Updated over a week ago
What is the warranty period on the system?
Written by
EnergyAustralia
Updated over a week ago
How can I be sure the products advertised are what will be installed?
Written by
EnergyAustralia
Updated over a week ago
Can I monitor my solar and battery system?
Written by
EnergyAustralia
Updated over a week ago
What does it mean that I am part of a Virtual Power Plant?
Written by
EnergyAustralia
Updated over a week ago
What happens in a blackout or unplanned outage?
Written by
EnergyAustralia
Updated over a week ago
Who’s responsible for insuring the system?
Written by
EnergyAustralia
Updated over a week ago
About system installation and onboarding
How do I set up my Solar Plus Plan and how long will the process take?
Written by
EnergyAustralia
Updated over a week ago
Do I need to provide a switchboard photo?
Written by
EnergyAustralia
Updated over a week ago
Is the solar and battery system safe?
Written by
EnergyAustralia
Updated over a week ago
What checks will be done on my property?
Written by
EnergyAustralia
Updated over a week ago
What if my home is being renovated and the structure of the home isn't finalized?
Written by
EnergyAustralia
Updated over a week ago
What do I need to do for the solar and battery installation?
Written by
EnergyAustralia
Updated over a week ago
Who will install the solar and battery system?
Written by
EnergyAustralia
Updated over a week ago
Where will the battery and inverter be located?
Written by
EnergyAustralia
Updated over a week ago
Can I choose where on the roof the solar panels are installed?
Written by
EnergyAustralia
Updated over a week ago
Are there checks to ensure the solar panels have been installed and are performing correctly?
Written by
EnergyAustralia
Updated over a week ago
I received an SMS regarding a late transfer, what does that mean for me?
Written by
EnergyAustralia
Updated over a week ago
Why is my transfer to Solar Plus Plan delayed?
Written by
EnergyAustralia
Updated over a week ago
About the meter installation
Will I be charged for the installation of a smart meter?
Written by
EnergyAustralia
Updated over a week ago
What do I need to do for the meter installation?
Written by
EnergyAustralia
Updated over a week ago
What can I expect to happen during the meter installation?
Written by
EnergyAustralia
Updated over a week ago
Do I need to be home when the new smart meter is being installed?
Written by
EnergyAustralia
Updated over a week ago
Can I choose not to have a smart meter installed?
Written by
EnergyAustralia
Updated over a week ago
What's the difference between a meter and a switchboard?
Written by
EnergyAustralia
Updated over a week ago
Do I own the smart meter?
Written by
EnergyAustralia
Updated over a week ago
The meter installer left a card saying they were unable to install my smart meter. How do I find out more information?
Written by
EnergyAustralia
Updated over a week ago
About system maintenance
What do I need to do to maintain the system?
Written by
EnergyAustralia
Updated over a week ago
What happens if my system is not working?
Written by
EnergyAustralia
Updated over a week ago
Who do I contact for faults & emergencies?
Written by
EnergyAustralia
Updated over a week ago
What happens if I want to extend or work on my roof?
Written by
EnergyAustralia
Updated over a week ago
About the loan
How do I apply for the Empowering Homes loan?
Written by
EnergyAustralia
Updated over a week ago
How much will my loan repayments be with the Empowering Home Solar Battery Loan offer?
Written by
EnergyAustralia
Updated over a week ago
What happens if my monthly power bill is less than my monthly loan repayment?
Written by
EnergyAustralia
Updated over a week ago
How will I keep track of my loan repayments with the Empowering Homes Solar Battery Loan offer?
Written by
EnergyAustralia
Updated over a week ago
Do I need to repay the loan if my household income exceeds $180k during the 7 year loan period?
Written by
EnergyAustralia
Updated over a week ago
Will a credit check be carried out?
Written by
EnergyAustralia
Updated over a week ago
About exiting the product
What happens if I move out or sell my property?
Written by
EnergyAustralia
Updated over a week ago
If I change my mind, can the solar and battery system be removed?
Written by
EnergyAustralia
Updated over a week ago
What are my options at the end of the 7-year benefit period?
Written by
EnergyAustralia
Updated over a week ago
What happens if I change my mind or wish to exit Solar Plus Plan before my benefit period ends?
Written by
EnergyAustralia
Updated over a week ago
What happens if I decide to switch electricity providers at a later date?
Written by
EnergyAustralia
Updated over a week ago
What happens to my loan if I leave Solar Plus Plan or become ineligible?
Written by
EnergyAustralia
Updated over a week ago
What happens to my loan if I have a dispute with EnergyAustralia?
Written by
EnergyAustralia
Updated over a week ago
About billing
Am I entitled to a concession on my bill?
Written by
EnergyAustralia
Updated over a week ago
What happens if I don't receive my emailed bill?
Written by
EnergyAustralia
Updated over a week ago
Do I receive a feed-in-tariff for excess solar generation?
Written by
EnergyAustralia
Updated over a week ago
What is a feed-in tariff (FiT)?
Written by
EnergyAustralia
Updated over a week ago
Are there any additional fees?
Written by
EnergyAustralia
Updated over a week ago
Can I get a discount on my bill?
Written by
EnergyAustralia
Updated over a week ago
How will I receive my bills and other correspondence?
Written by
EnergyAustralia
Updated over a week ago
What happens if electricity rates change?
Written by
EnergyAustralia
Updated over a week ago
Can I have an extension to pay my bill?
Written by
EnergyAustralia
Updated over a week ago
Can I pay by direct debit using my credit card?
Written by
EnergyAustralia
Updated over a week ago
How do we notify you of a failed payment?
Written by
EnergyAustralia
Updated over a week ago
How much will the bank charge me if I’ve overdrawn on my account?
Written by
EnergyAustralia
Updated over a week ago
What are my direct debit responsibilities?
Written by
EnergyAustralia
Updated over a week ago
What are my payment options?
Written by
EnergyAustralia
Updated over a week ago
Can I pay without using direct debit?
Written by
EnergyAustralia
Updated over a week ago
What happens if I don’t have enough funds in my account?
Written by
EnergyAustralia
Updated over a week ago
Can I get a refund?
Written by
EnergyAustralia
Updated over a week ago
What if I can’t pay my next bill?
Written by
EnergyAustralia
Updated over a week ago
About privacy
Where can I find your privacy policy?
Written by
EnergyAustralia
Updated over a week ago
How do I opt out of marketing emails?
Written by
EnergyAustralia
Updated over a week ago
How long does it take for the opt-out to become effective?
Written by
EnergyAustralia
Updated over a week ago
I'm receiving telemarketing calls but from other companies. Do I need to opt out with every single company?
Written by
EnergyAustralia
Updated over a week ago
Who has access to information transmitted from smart meters?
Written by
EnergyAustralia
Updated over a week ago
Are my bank account details kept confidential?
Written by
EnergyAustralia
Updated over a week ago
Where can I find out more information about scams, or report one?
Written by
EnergyAustralia
Updated over a week ago
Additional explanations
What is a smart meter?
Written by
EnergyAustralia
Updated over a week ago
Are smart meters safe?
Written by
EnergyAustralia
Updated over a week ago
Where can I find out more about smart meters and Power of Choice?
Written by
EnergyAustralia
Updated over a week ago
What is life support?
Written by
EnergyAustralia
Updated over a week ago
What happens if I have life support requirements?
Written by
EnergyAustralia
Updated over a week ago