Stack On Mobile Plan Support (Billing and Technical) FAQs

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27 articles in this collection
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Do I get notified if there will be any outages in my area?

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Updated over a week ago

How do I stop receiving unwanted or marketing calls?

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Updated over a week ago

What is My Account?

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Updated over a week ago

Will you automatically take payment on excess data usage?

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Updated over a week ago

Can I add more data if I run out?

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Updated over a week ago

Will I be notified before I exceed my included calls credit or included data?

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Updated over a week ago

How can I monitor my data usage monthly?

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Updated over a week ago

How will I receive my bill?

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Updated over a week ago

How will I know when will my billing starts?

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Updated over a week ago

How do I check if my device is network locked?

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Updated over a week ago

How do I get my Stack On SIM PIN and PUK code?

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Updated over a week ago

How do I secure my Stack On SIM card?

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Updated over a week ago

Can I move my Stack On SIM card to a different device?

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Updated over a week ago

I lost my Stack On SIM card and would like to block it. Can my phone still be use if the IMEI code is blocked?

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Updated over a week ago

How do I turn on my personal hotspot from my device?

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Updated over a week ago

How do I know if I am connected to 2G, 3G or 4G?

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Updated over a week ago

How do I know if my device is 2G, 3G or 4G capable?

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Updated over a week ago

How do I turn on, off or switch between 2G, 3G and 4G voice & data or data only service on my device?

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Updated over a week ago

My device shows emergency calls only. What to do?

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Updated over a week ago

I am alerted of "No SIM Card inserted", "Invalid SIM", or "SIM Card cannot be detected". What should I do?

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Updated over a week ago

How do I power on my device?

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Updated over a week ago

How do I know which SIM size is right for my device?

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Updated over a week ago

How do I eject the SIM card tray?

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Updated over a week ago

How do I insert a SIM card to my device’s side port?

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Updated over a week ago

How do I insert a SIM card within the battery compartment?

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Updated over a week ago

How do I locate the SIM card slot on my device?

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Updated over a week ago

How do I power down my device?

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Updated over a week ago