Setting up your nbn™ service

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23 articles in this collection
Written by On

If I cancel my nbn™ service, do I have to return my modem?

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Updated over a week ago

How can I keep track of my connection progress?

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Updated over a week ago

Can I go back to my ADSL service?

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Updated over a week ago

Can I switch to On by EnergyAustralia if I have nbn™ with another provider?

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Updated over a week ago

Can I use my existing modem to connect to the nbn™?

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Updated over a week ago

If I have FTTB/N and I have multiple phone sockets, can I connect my modem to any of them?

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Updated over a week ago

I missed my appointment, what happens now?

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Updated over a week ago

Can I ask for connection to be made sooner?

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Updated over a week ago

Do I need to call to check progress of my order?

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Updated over a week ago

Can I pick up the modem instead of having it delivered?

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Updated over a week ago

Can I track the delivery of my modem?

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Updated over a week ago

What is the modem warranty?

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Updated over a week ago

Will I need additional instructions to use the new modem?

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Updated over a week ago

After the appointment, can I use my internet straightaway?

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Updated over a week ago

Can I ask for a specific appointment date?

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Updated over a week ago

Who is authorised to change appointment date?

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Updated over a week ago

What if I can’t be available on the appointment date?

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Updated over a week ago

Can I choose which nbn™ technology I want?

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Updated over a week ago

What will happen to my existing phone service if I switch to nbn™?

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Updated over a week ago

Can I change my connection appointment?

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Updated over a week ago

Will a technician need to visit my place?

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Updated over a week ago

Will I be kept up to date during the application process?

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Updated over a week ago

How long will it take to install my nbn™ service?

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Updated over a week ago