For Always On Rewards Customers

What is Always On Rewards?

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Who can join Always On Rewards?

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Is Always On Rewards free to join?

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How can I join Always On Rewards?

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What is the Always On Rewards browser extension?

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Where is On by EnergyAustralia’s privacy policy and is my data secure?

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What web browsers are supported?

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How do I install the browser extension?

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What happens if I’m having problems installing the browser extension?

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How do I access my shopping discounts?

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What retail partners are part of Always On Rewards?

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How will I know I’ve earned the best discount on my purchase?

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How do I get the extension to stop activating on certain sites?

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How do I uninstall the Always On Rewards browser extension?

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How do I earn Rewards and what can I use them for?

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What does 'Pending Reward' mean?

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How do I use the Rewards earned to reduce my energy bill?

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How are the Rewards I've earned calculated?

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Will I receive Always On Rewards even if no discount is applied to my purchase at the checkout?

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Will I continue to earn rewards from store programs I’m already a member of? Eg. Woolworths Everyday Rewards®*

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What if I am also a member of another discount coupon rewards program?

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When will the Rewards earned appear in my Always On Rewards account?

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How can I see how many Rewards I’ve earned?

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Can I take my Rewards as cash back?

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Is there a minimum cash back value?

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What happens to my Always On Rewards balance if I return an item to a participating retailer?

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What happens if I close my On by EnergyAustralia account? What happens to any outstanding Rewards earned?

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Who can I contact if I have any further queries regarding Always On Rewards?

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