Onboarding

10 articles in this collection
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Where can I see when I will become an On by EA customer?

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Why in the self-service portal does it say I became an On by EA customer when, on the date specified in the portal, I was still with my previous retailer?

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I've signed up online, what should I do next?

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What happens if I am switching from another retailer?

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Do I need to do anything to complete my transfer?

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I'm still waiting to be transferred. How long will it take?

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I received an email regarding a late transfer, what does that mean for me?

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Why is my transfer delayed?

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What happens if I change my mind?

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Any other questions?

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