Onboarding

10 articles in this collection
Written by EnergyAustralia

Where can I see when I will become an On by EA customer?

Written by EnergyAustralia
Updated over a week ago

Why in the self-service portal does it say I became an On by EA customer when, on the date specified in the portal, I was still with my previous retailer?

Written by EnergyAustralia
Updated over a week ago

I've signed up online, what should I do next?

Written by EnergyAustralia
Updated over a week ago

What happens if I am switching from another retailer?

Written by EnergyAustralia
Updated over a week ago

Do I need to do anything to complete my transfer?

Written by EnergyAustralia
Updated over a week ago

I'm still waiting to be transferred. How long will it take?

Written by EnergyAustralia
Updated over a week ago

I received an email regarding a late transfer, what does that mean for me?

Written by EnergyAustralia
Updated over a week ago

Why is my transfer delayed?

Written by EnergyAustralia
Updated over a week ago

What happens if I change my mind?

Written by EnergyAustralia
Updated over a week ago

Any other questions?

Written by EnergyAustralia
Updated over a week ago