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General Help
General Help
15 articles in this collection
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I'm on a Time of Use tariff, what are the times for peak, off peak and shoulder usage?
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Updated over a week ago
What happens at the end of the benefit period?
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Updated over a week ago
What is a feed-in tariff (FiT)?
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Updated over a week ago
If I decide to leave the trial I'm on within the benefit period, will I pay an exit fee?
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Updated over a week ago
Who is eligible for the plans?
General Help
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Updated over a week ago
Can I add GreenPower to my plan?
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Updated over a week ago
Can I get a copy of my meter data?
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Updated over a week ago
Can I add gas to my plan?
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Updated over a week ago
How do I get access MyEnergy?
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Updated over a week ago
How will I receive my bills and other correspondence?
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Updated over a week ago
Where can I find your privacy policy?
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Updated over a week ago
What happens if energy rates change?
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Updated over a week ago
Can I get a discount on my bill?
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Updated over a week ago
How can I reduce my energy usage at home?
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Updated over a week ago
Where can I find out more information about scams, or report one?
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Updated over a week ago