General Help

I'm on a Time of Use tariff, what are the times for peak, off peak and shoulder usage?

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What happens at the end of the benefit period?

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What is a feed-in tariff (FiT)?

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If I decide to leave the trial I'm on within the benefit period, will I pay an exit fee?

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Who is eligible for the plans?

General Help

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Can I add GreenPower to my plan?

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Can I get a copy of my meter data?

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Can I add gas to my plan?

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How do I get access MyEnergy?

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How will I receive my bills and other correspondence?

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Where can I find your privacy policy?

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What happens if energy rates change?

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Can I get a discount on my bill?

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How can I reduce my energy usage at home?

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Where can I find out more information about scams, or report one?

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