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General Help
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I'm on a Time of Use tariff, what are the times for peak, off peak and shoulder usage?
Understanding your meter
What happens at the end of the benefit period?
What is a feed-in tariff (FiT)?
If I decide to leave the trial I'm on within the benefit period, will I pay an exit fee?
Who is eligible for the plan?
Can I add GreenPower to my plan?
Can I get a copy of my meter data?
Can I add gas to my plan?
How do I get access MyEnergy?
How will I receive my bills and other correspondence?
What happens if energy rates change?
Can I get a discount on my bill?
Where can I find your privacy policy?
How can I reduce my energy usage at home?
Where can I find out more information about scams, or report one?