If you, or a member of your household, depends on life support, you’re unfortunately not eligible to sign up to Solar Plus Plan.

If you, or a member of your household, becomes dependant on life support during the plan term you will no longer be eligible for Solar Plus Plan and we will transfer you to EnergyAustralia’s best in market offer. You need to contact us, as soon as possible, so we can confirm the life support requirements at your premises. Call us on 1800 108 633 or Email: support@experienceon.com.au.

We’ll advise your local network service provider, who will provide you with practical advice and an emergency phone number in the event of a power failure or interruption (planned or unplanned).

Once we’ve registered you for life support, we’ll send you an application form to confirm the life support registration on your account. Alternatively, you can contact us to receive the form via email.

You’ll need to complete this application form and have your medical practitioner sign it. Please then return it to us by the due date printed on the form, by sending it to: support@experienceon.com.au.

Failure to do this may result in you no longer being registered for life support with On by EnergyAustralia or your distributor.

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