Smart meter data is secure and confidential. The collection, use and disclosure of meter data (whether from your current meter or a smart meter) is subject to strict protection arrangements and confidentiality rules. By law, meter data can only be accessed by customers, a technician from the relevant meter data provider, your electricity retailer and other parties entitled to it (e.g. authorised bodies, distribution networks or third-party service providers with your consent).

Any personal information that we hold will be handled in accordance with our privacy policy.

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