If you’re worried that you won’t be able to pay your next bill, you can request a payment extension by contacting us.

If you’re impacted by long-term financial hardship, our dedicated team can work with you to arrange a suitable payment plan to help you with any difficulties paying your energy bills.

In the event that you fall into hardship, we may move you off the plan and then you will be referred to Plenti for the repayment of your loan.

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