If you have a direct debit payment arrangement and you know you won’t have enough funds to pay your next direct debit payment on time, you can login to MyEnergy at least three days before the due date to change your direct debit payment date.

Please note: Where there are insufficient funds in your account to cover your bill, your bank may charge you a fee.

If you need further assistance you can also contact us via chat and we'll be happy to help.

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