You have a 10 business day ‘cooling off’ period which begins from the day you receive your Welcome Pack to change your mind. This means you’re free to cancel your agreement at any time before this point. If we have already incurred some costs after the cooling off period (for example, undertaken a site visit at your property, lodged the grid application or performed the meter exchange), we might require you to reimburse us for this, but you won’t incur any other cost. If you want to leave the plan after the system has been installed but before the benefit period ends (including if you sell or move house) you will be responsible for paying any outstanding loan amounts for the system directly to Plenti and will need to move to another energy plan

Did this answer your question?