Once we’ve confirmed details of a smart meter installation at your property, a technician from the relevant Metering Services provider on behalf of On by EnergyAustralia will attend your property to complete the installation. Sometimes during the process, an issue (commonly called a ‘site defect’) is discovered which prevents the installer from completing the job. This could include the discovery of onsite contaminants such as asbestos, electrical wiring issues or inability of the technician to safely access the meter. If this occurs, the meter installer will provide you with information outlining the site defect, why it prevented installation and who is responsible for rectification works. We will be in touch if there is a site defect to discuss the matter further with you and arrange another appointment.
All wiring issues associated with the circuitry in the home, the switchboard and the meter box are the responsibility of the homeowner.