For SMS or email marketing, click on the unsubscribe link or follow the instructions in the message you receive from us.

To opt out of any marketing communication channel (including direct marketing received in the mail, SMS, email or phone) call us on 1800 108 633, or write to us:

The Privacy Officer

EnergyAustralia

Locked Bag 14060

Melbourne City Mail Centre 8001

Please make sure the opt-out information you provide us matches with the contact details we have for you in our system. In some circumstances, we may need to contact you to obtain additional information, to verify your identity or to clarify your request.

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