You should check your junk or spam folders to see if your bill has been filed incorrectly.
In some cases, your email may bounce back. This will happen when your email address is invalid, or your inbox is full. If this happens your email address will show on our email delivery report and will be flagged as undeliverable. If this happens, we'll contact you to update your details. You can also view your bill on the MyEnergy self-serve portal and you will have the option to update your email address here as well.