You have a 10 business day cooling off period which begins the day after you receive your Welcome Pack to change your mind. This means you’re free to cancel your agreement at any time before this point.

If we have already incurred some costs (for example, undertaken a site visit at your property, lodged the grid application or performed the meter exchange), we might require you to reimburse us for this, but you won’t incur any other cost. If you want to leave the plan after the system has been installed (including if you sell or move house) you will need to pay the system exit fee and you will own the system after doing so.

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