Typically, smart meter installations don’t incur a charge to the customer. In some extraordinary circumstances, however, the installation of a new smart meter or the replacement of an existing meter can trigger additional customer costs, either from the retailer or third parties (such as electricians, tradespeople or others). We will contact you prior to completing any work if any of the following occur:

  • Access to the meter is hindered by obstacles, locks or safety hazards that cannot be resolved without incurring additional charges

  • The condition of your wiring or meter box requires works to be completed before a safe and compliant installation of a meter can occur

  • The electrical demand at the property requires special metering equipment

  • Mobile telecommunications signals at your property do not reach the metering room/location without additional cabling and antennas

Did this answer your question?