You can start by checking the following:
Are you on a mobile device (i.e. phone or tablet) or on a computer? Browser extensions cannot be downloaded on mobile devices. Please visit the webstore from your desktop computer or laptop to install the Always On Rewards extension.
You may be using an unsupported browser, such as Safari®, Edge® or Internet Explorer®*. The Always On Rewards extension is available for Chrome®, Firefox® and Opera®**.
You may have an administrative setting that prevents you from installing browser extensions on your computer. This is most common for computers on a corporate network.
If your internet connection is particularly slow, the browser extension may take longer than normal to install. Please try again when your internet connection improves.
* Internet Explorer and Microsoft Edge are trademarks of Microsoft Corporation registered in the US and other countries.
* Safari is a trademark of Apple Inc registered in the US and other countries.
**Google and Google Chrome are registered trademarks of Google LLC.
**Firefox is a trademark of the Mozilla Foundation in the US and other countries.
**Opera is a trademark of Opera Software AS.