Smart meter data is secure and confidential. The collection, use and disclosure of meter data (whether from your current meter or a smart meter) is subject to strict protection arrangements and confidentiality rules. By law, meter data can only be accessed by customers, a technician from the relevant meter data provider, your energy retailer and others who are entitled to it (e.g. authorised bodies, distribution networks or third party service providers with your consent).

Any personal information that we hold will be handled in accordance with our privacy policy.

Did this answer your question?