In standard smart meter installations there is no installation charge. In some extraordinary circumstances, however, the installation of a new smart meter or replacement of an existing meter can trigger additional customer costs, either from the retailer or third parties (such as the customer’s electrician, tradespeople or others). In such circumstances, we will contact you prior to completing any work. 

Such circumstances could include the following:
 • Access to the meter is hindered by obstacles, locks or safety hazards that you cannot resolve without incurring costs
 • The condition of your wiring or meter box requires works to be completed before a safe and compliant installation of a meter can occur
 • The electrical demand at the property requires special metering equipment
 • Mobile telecommunications signals that are otherwise available at your property do not reach metering room/location without extraordinary cabling and antennas

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