Make sure there’s clear and safe access to your electricity meter and switchboard which could be located inside or outside your home. (See below for the difference between a meter and a switchboard).

If we are unable to access your meter and switchboard because of a locked gate, an unrestrained pet or because the meter and/or switchboard are inside, we will need you to be home at your scheduled reservation time.

As a precaution, you may want to unplug sensitive electrical equipment such as computers and media players.

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